Disclaimer/Terms and Conditions:

Due to the nature of our products, there will be variations in size, colour, and shape. Dried and preserved Botanicals are fragile and semi-perishable and must be handled with care. Colour variations and defects are normal just as they are in nature.

Dye lots may vary due to the colouring process and colours we order from our suppliers will differ on occasion.

Darker colours may leach (especially reds and greens) please be aware of this before ordering, high humidity will cause more leaching or colour transfer. No refunds will be excepted for this issue. Usually placing these products in a dry area will reduce this issue.

(a) we do not offer or provide returns or exchanges on items if you change your mind after placing or receiving your order;

(b) there may be variations to the reference images used on our Social Media for any flowers you may order. Images provided on our social media are for illustrative purposes only as filters and lighting can alter actual colours. We will not accept the return or exchange of any flowers due to any variation between the flowers you receive and reference images on our platforms

(c) it is important to allow time for your flowers to settle after being transported as shipping can take a toll on our flowers. In this case, if you handle the flowers with care you may restore their condition. We cannot accept the return of any flowers damaged while in transit. However, we will use reasonable efforts to assist you to contact the delivery service provider in this case.

Incorrect items

If you have received an item in error, please email us at info@fleurever.nz

so that we can resolve the error for you as soon as possible.

Damaged goods

If you believe that the goods may be defective or damaged, please send an image to info@fleurever.nz within 3 days of receiving your products and we will come back to you with a response as soon as possible.

How to return an item

If we agree in writing to a return of goods, you must:

(i) post the goods to the address provided in their original condition

(ii) email us your invoice number or proof of purchase, along with the return postage tracking number. If goods are posted to us without a tracking number, we will not issue a refund or send an exchange until the returned goods arrive at the address provided

(iii)You will be solely responsible for paying the shipping or postal costs for

returning your goods unless the item is damaged, defective or incorrectly

received.